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1. 8-session Autopay: upon completion of your 8th workout, you will automatically be billed for the next 8. You should aim to use 8 sessions at minimum every 8 weeks, however - sessions never expire as we know sickness, travel and other unexpected events happen!

2. If you'd like to pause or cancel your autopay, please provide at least 48 hours' written notice before completing your 8th workout. Without sufficient notice, our system will automatically bill you as usual. In these cases, we will not issue refunds, but we are happy to transfer your workouts to another client, friend, or family member, or hold them indefinitely on your account. For all matters related to memberships and scheduling, please text our automated line or email us at info@liveoakstrength.com

3. No-shows or sessions cancelled with 24 hours or less notice will be forfeited. Your time is valuable - to us and to other clients. The cancelled appointment must be processed in our system before the 24-hour mark. Please note that calling, emailing, or texting us to cancel with more than 24 hours notice without cancelling your appointment online may still result in forfeiting your appointment. This is particularly relevant for Monday appointments who decide to cancel over the weekend when we are closed.

4. ​We encourage our members to schedule ahead to reserve consistent training days and times each week. However, if you hold a regular appointment time and frequently cancel, reschedule, or no-show, we reserve the right to remove you from the schedule and offer the time slot to other clients.​

5. All active pass holders also receive unlimited access to our Carol bike (must reserve) and inBody body composition machine (no reservation necessary).